Dispute

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What is chargeback?

Please contact our dispute management team and they will be happy to guide you.

How does the dispute process work?

Acapture receives the information from the schemes. We then notify you of the dispute and respond to the dispute on your behalf.

Is there a fee for disputes?

The costs depend fully on the type of payment products you require for your business. Contact us for more information.

How do I submit evidence for a dispute?

Email us all your evidence and we will do the rest. Contact us.

How do you handle chargebacks?

Acapture’s dedicated Dispute Team will do everything for you. You only need to provide feedback to the team’s advice/suggestions when required.